jlgg Privacy Policy

1. Introduction

This Privacy Policy ("Policy") describes how jlgg ("jlgg," "we," "us," or "our") collects, processes, stores, and protects the personal information of users ("you," "Player," or "User") who access and use the jlgg online casino platform at https://jlgg.asia (the "Platform").

jlgg is committed to protecting the privacy and personal data of all Filipino players who trust us with their information. This Policy has been drafted in compliance with the Philippine Data Privacy Act of 2012 (Republic Act No. 10173), its Implementing Rules and Regulations, and the guidelines issued by the National Privacy Commission (NPC) of the Philippines.

By registering an account, accessing the Platform, or otherwise engaging with jlgg's services, you acknowledge that you have read and understood this Privacy Policy. If you do not agree with any provision of this Policy, please discontinue your use of the Platform immediately.

This Policy should be read together with our Terms & Conditions, which govern your overall use of the jlgg Platform. In the event of any conflict between this Policy and the Terms & Conditions specifically regarding the handling of personal data, this Privacy Policy shall prevail.

2. Data Controller

jlgg is the data controller responsible for the personal information collected and processed through the Platform. As the data controller, jlgg determines the purposes and means by which your personal data is processed.

For all data privacy inquiries, requests, or concerns, you may contact the jlgg Data Protection Officer (DPO) at: [email protected]

jlgg operates its Platform under a regulatory framework overseen by PAGCOR (Philippine Amusement and Gaming Corporation), which imposes its own data handling requirements on all licensed operators. These requirements are incorporated into this Policy.

3. Personal Data We Collect

jlgg collects personal data from you in several ways — directly when you register or use the Platform, automatically through your interactions with the Platform, and from third parties where necessary for verification or regulatory compliance. The categories of personal data we collect are described below.

4. How We Use Your Personal Data

jlgg uses your personal data strictly for the purposes for which it was collected. We do not use your data for purposes incompatible with those disclosed in this Policy. The primary purposes for which jlgg processes your personal data are as follows:

• Account Management: To create, verify, and maintain your jlgg player account, including identity verification (KYC) as required by PAGCOR and Anti-Money Laundering (AML) regulations under Philippine law.
• Platform Services: To provide you with access to jlgg's game library, live casino, bingo rooms, and all other platform features, and to process your deposits and withdrawals in PHP.
• Regulatory Compliance: To fulfill jlgg's legal obligations under the AMLC (Anti-Money Laundering Council) Act, PAGCOR licensing conditions, and the Data Privacy Act of 2012, including the reporting of suspicious transactions where required by law.
• Security and Fraud Prevention: To detect, investigate, and prevent fraud, unauthorized account access, money laundering, bonus abuse, and other prohibited conduct on the Platform.
• Responsible Gaming: To monitor gaming behavior for signs of problematic gambling, enforce deposit limits and self-exclusion requests, and comply with PAGCOR's responsible gaming program requirements.
• Customer Support: To respond to your inquiries, resolve disputes, and provide technical assistance related to your jlgg account.
• Communications: To send you transactional notifications (account alerts, withdrawal confirmations, OTP codes) and, where you have consented, promotional communications about jlgg offers and new games.
• Platform Improvement: To analyze aggregated, anonymized usage data to improve the performance, user experience, and game offering of the jlgg Platform.

5. Legal Basis for Processing

Under the Philippine Data Privacy Act of 2012, jlgg processes your personal data on the following lawful bases:

• Contractual Necessity: Processing necessary for the performance of our contract with you — i.e., providing the jlgg Platform services you have signed up for, processing transactions, and maintaining your account.
• Legal Obligation: Processing required to comply with jlgg's legal obligations under PAGCOR licensing conditions, AMLC reporting requirements, the Data Privacy Act, and other applicable Philippine statutes.
• Legitimate Interest: Processing for purposes of fraud prevention, platform security, responsible gaming enforcement, and internal analytics, where these interests are not overridden by your data privacy rights.
• Consent: Processing of your data for marketing communications and non-essential cookies, where we rely on your freely given, specific, and informed consent. You may withdraw this consent at any time by contacting us at [email protected].

6. Data Sharing and Third-Party Disclosure

jlgg does not sell, rent, or trade your personal data to third parties for their own marketing purposes. Your personal data may be shared with the following categories of third parties only to the extent necessary for the purposes described in this Policy:

• Payment Processors: GCash (Mynt), PayMaya (Voyager Innovations), BPI, BDO, and Metrobank, for the purpose of processing your deposits and withdrawals.
• KYC and Identity Verification Providers: Third-party identity verification services engaged to conduct document verification and AML screening on jlgg accounts.
• Game Software Providers: Licensed game studios whose software powers the jlgg game library. These providers may receive anonymized session data for game integrity and audit purposes only.
• Regulatory Authorities: PAGCOR, the AMLC, the National Privacy Commission, and other Philippine government bodies where disclosure is required by law, court order, or regulatory directive.
• IT and Security Service Providers: Cloud infrastructure, cybersecurity, and platform monitoring vendors who process data on behalf of jlgg under strict data processing agreements.

All third parties who receive jlgg player data are required to handle that data in compliance with the Data Privacy Act of 2012 and are prohibited from using it for any purpose beyond the scope of services provided to jlgg.

7. Cookies and Tracking Technologies

7.1 What We Use

jlgg uses cookies and similar tracking technologies (including local storage, session tokens, and analytics pixels) on the Platform. These technologies help us maintain your logged-in session, remember your preferences, detect fraud, and understand how players navigate the Platform.

7.2 Categories of Cookies

• Essential Cookies: Required for core Platform functionality — session management, authentication tokens, and security checks. These cannot be disabled without affecting your ability to use the Platform.
• Analytics Cookies: Used to collect aggregated, anonymized data about how players use the Platform. This helps jlgg improve page performance and user experience.
• Preference Cookies: Used to remember your language preferences, display settings, and similar account-level configurations.

7.3 Managing Cookies

You may configure your browser to reject or delete cookies. Please note that disabling essential cookies will impair your ability to log in to and use the jlgg Platform. Instructions for managing cookies are available in your browser's help documentation.

8. Data Retention

jlgg retains your personal data only for as long as necessary to fulfill the purposes for which it was collected, or as required by applicable law. The following general retention periods apply:

• Account and Identity Data: Retained for the duration of your active account relationship with jlgg plus a minimum of five (5) years following account closure, as required by PAGCOR licensing conditions and AMLC record-keeping obligations.
• Financial Transaction Records: Retained for a minimum of five (5) years in compliance with AMLC reporting requirements under the Anti-Money Laundering Act of the Philippines.
• Gaming Activity Logs: Retained for two (2) years from the date of the activity for game audit, dispute resolution, and responsible gaming monitoring purposes.
• Support Communications: Retained for two (2) years from the close of the support interaction.
• Marketing Consent Records: Retained until consent is withdrawn, plus one (1) year thereafter as evidence of the consent history.

When personal data is no longer required for any lawful purpose, jlgg will securely delete or anonymize the data in accordance with our internal data disposal procedures.

9. Data Security

jlgg implements a layered security architecture to protect your personal data against unauthorized access, disclosure, alteration, or destruction. Our security measures include, but are not limited to:

• 256-bit SSL/TLS encryption for all data in transit between your device and jlgg servers — the same standard used by Philippine banks including BPI and BDO.
• Encryption of sensitive data at rest, including financial data and identity documents stored on jlgg infrastructure.
• Role-based access controls ensuring that jlgg staff can only access player data to the extent required for their specific job function.
• Multi-factor authentication requirements for all jlgg internal systems that access production player data.
• Regular security audits, penetration testing, and vulnerability assessments conducted by independent cybersecurity specialists.
• Incident response procedures aligned with the NPC's mandatory 72-hour breach notification requirement under the Data Privacy Act.

While jlgg employs industry-standard security measures, no digital platform is completely immune to security risks. You are encouraged to use a strong, unique password for your jlgg account and to enable OTP verification for an additional layer of protection.

10. Your Data Privacy Rights

Under the Philippine Data Privacy Act of 2012 and its Implementing Rules, you have the following rights with respect to your personal data held by jlgg:

• Right to Be Informed: The right to be informed that your personal data is being collected and processed, and for what purposes — as fulfilled by this Privacy Policy.
• Right of Access: The right to request a copy of the personal data that jlgg holds about you and information about how it is being used.
• Right to Rectification: The right to request correction of inaccurate or incomplete personal data held by jlgg.
• Right to Erasure / Blocking: The right to request the deletion or blocking of your personal data where it is no longer necessary for the purposes for which it was collected, subject to jlgg's legal retention obligations.
• Right to Object: The right to object to the processing of your personal data for marketing purposes or other non-essential processing. This does not affect processing required by law or for contractual necessity.
• Right to Data Portability: The right to receive a copy of your personal data in a commonly used, machine-readable format.
• Right to Damages: The right to be indemnified for damages sustained as a result of inaccurate, incomplete, or unauthorized processing of your personal data.
• Right to Lodge a Complaint: The right to lodge a complaint with the National Privacy Commission of the Philippines at privacy.gov.ph if you believe your data privacy rights have been violated.

To exercise any of the above rights, please submit a written request to jlgg's Data Protection Officer at [email protected]. We will respond to all valid requests within fifteen (15) calendar days as required by the Data Privacy Act.

11. Children's Privacy and the 21+ Requirement

jlgg does not knowingly collect personal data from individuals under the age of 21. The Platform is strictly intended for adults aged 21 years and above, consistent with Philippine law on casino-style gaming as governed by PAGCOR.

All account registrations undergo age verification as part of the KYC process. Where jlgg discovers — through the verification process or otherwise — that an account has been opened by a person under 21 years of age, the account will be immediately suspended, all data associated with the account will be deleted, and any balance will be refunded to the originating payment method after required regulatory reviews.

If you are a parent or guardian and believe your child has accessed the jlgg Platform, please contact us immediately at [email protected] and we will take prompt action.

12. Changes to This Privacy Policy

jlgg reserves the right to update or revise this Privacy Policy at any time to reflect changes in our data practices, legal obligations, or platform operations. Where changes are material — meaning they significantly affect how your data is processed or your rights as a data subject — we will provide advance notice by email to your registered address or by a prominent notice on the Platform.

The "Last Updated" date at the top of this Policy reflects the date of the most recent revision. Your continued use of the jlgg Platform following the posting of any revised Privacy Policy constitutes your acceptance of those changes. We encourage you to review this Policy periodically.

13. How to Contact Us

For any questions, concerns, or requests relating to this Privacy Policy or jlgg's handling of your personal data, please contact the jlgg Data Protection Officer:

• Email: [email protected]
• Response Time: Within 15 calendar days for data privacy requests; within 24 hours for general inquiries
• Support Hours: 24 hours a day, 7 days a week, including Philippine public holidays

If you are not satisfied with jlgg's response to your data privacy concern, you have the right to escalate your complaint to the National Privacy Commission of the Philippines.

This Privacy Policy was last reviewed and updated in June 2026.